The travel and hospitality sectors have showcased resilience and adaptability. This has been shown as they bounce back from the slump caused by COVID-19. This resurgence is fueled by eased restrictions and pandemic management in various destinations.
It has shown the evolving dynamics of tourist behavior and spending. Financial trends cast their shadow over the travel landscape. For that, understanding these shifts becomes needed for industry stakeholders aiming to not only recover. T
Recent events around the world have proven once again that holding a major event is no easy matter. Not only must a community deal with the event itself but there are always logistics, marketing, and public relations that go hand in hand with a major event. To make matters even more challenging we live in a world of political unrest. Major events are of course targets for terrorism. They also may incite local protests that have nothing to do with terrorism. These demonstrations are byproducts
Tourism is to a great extent a world of marketing. In reality there are three major parts to the tourism product 1) the product itself, 2) the way the product is presented by both the provider (marketing) and perceived by the customer (reputation), and 3) the product delivery or service that is given as part of the product experience. Often tourism professionals become so enthralled with one part of this triangle that they forget one or two of the other sides of the triangle. This triangle ho
When we think of tourism security, we tend to think about either criminal acts that often plague the tourism industry such as: pick-pocketing, room invasions, or con artists, or about "traditional" acts of terrorism such as a bomb. Rarely do we consider the hidden forms of terrorism that can have an impact on the tourism industry. These forms of terrorism are often not detected until it is too late and while bombs are public killers actions such as bioterrorism are often silent killers.
The
by Kyle McCarthy with Kaleel Sakakeeny
With demand for family-friendly summer vacation destinations, multigenerational accommodations and organized tours at an all-time high according to industry sources, the moms behind the first TMS Family Travel Summit decided to look at what “family travel” really means.
They found that the classic married couple with two kids, or more technically, the “married-couple-biological-children” family represents less than half of all American families. Single pare
Tourism is not only the world's largest industry, but also often its most misunderstood. Many people outside of the industry believe that tourism professionals are on a permanent vacation. Others complain about tourism's negative impact. They see greater traffic on the streets, they note the waits in restaurants and cultural events, and complain that visitors often get lost, are loud, and even rude. While certainly the tourism industry has to plead guilty to some of these charges, any fair m
TOURISM & MORE'S "TOURISM TIDBITS" - June 2012
Developing a Tourism Continuity Plan
This is one edition of Tourism Tidbits that you hopefully will never need, but definitely want to keep. No matter how good your risk management may be, the bottom line is that from time to time bad things do happen. No matter what we do, natural disasters such as hurricanes and earthquakes occur, people get sick, a crime happens or a terrorism attack comes at the most unlikely place and at the least expected times.
People travel for many reasons. Some travel for business, others travel for a sense of adventure or for relaxation. Leisure travel only succeeds if it provides two essential elements (1) the travel experience must offer something that the visitor cannot obtain at home and (2) the travel experience must provide memories. In fact, we can postulate that the travel and tourism business sells memories. Globalization has done many wonderful things not only for people in general but also for the trave
Many people outside of the tourism industry tend to think of tourism and travel as an ongoing never-ending party. Yet anyone who has ever worked in the world’s largest peacetime industry knows that travel and tourism professionals spend long hours at work and that travel and tourism works to a great extent like any other large corporation. Just as in other businesses tourism and travel professionals need to deal with budgets, have to justify lost opportunities and must overcome the issue of spo
If it's true that 1-minute of video is worth 1.8 million words, then hotels and travel destinations may have found the "holy grail" that converts the grazing online process of looking at hotels, to actually booking them.
And there isn't a hotel or destination in the world that isn't seeking the business alchemy that converts lookers into actual customers.
Generally, the hotel's website is held responsible for making this magic happen.
Of course service that exceeds the client's demands, locat
Travel and tourism professionals can never forget that their profession is not only one that evokes high levels of emotions, but is often open to all sorts of liability cases that range from the frivolous to the extremely serious. To add to the confusion, what may be legal in one place may be illegal or liable in another location and often visitors may not only sue in the location in which an incident occurred but also once they have returned home. This month's Tourism Tidbits might be read in
In essence, travelers will create and share their own travel experience. They, not tourism officials or travel writers, will shape and determine the nature and quality of travel.
Professor Dimitrios Buhalis , Director of the eTourism Lab at Bounemouth University (UK) , tells us what we already intuit: the world "is going to be totally interactive, using personalization, context information and inter-connected devices" that will change the face of travel, already a dynamic, fragmented industry.
by the World Tourism Organization
International tourism continues to recover from the decline of 4.2% suffered last year under the impact of the economic crisis. In the first eight months of this year, the number of international tourist arrivals exceeded the record achieved during the same period of the pre-crisis year 2008. According to the latest issue of the UNWTO World Tourism Barometer, worldwide arrivals between January and August 2010 totalled 642 million, some 40 million more than duri
Once again I can say that "I survived WTM London." World Travel Market, the leading global event for the travel industry is held every year in November at London's Excel conference center. WTM is a vibrant must-attend four-day business-to-business event, presenting a diverse range of destinations and industry sectors to travel professionals from over 160 countries. By attending WTM, participants gain immediate competitive advantage for their business and stay abreast with the latest developments
I have been going to the World Travel Market since 2007, and this year’s WTM, in my opinion, is going to be the most interesting yet, and the event that I have always looked forward to the most is the World Responsible Tourism Day.VisitBritain has launched a consultation on an ambitious growth plan which aims to attract 40 million visitors to Britain by 2020. The strategy is built on Britain’s successful hosting of the 2012 Olympic and Paralympic Games by showing that aligning marketing and Government policy can deliver an economic legacy. Reaching that figure would deliver £8.7 billion additional foreign exchange earnings at today’s prices, and support more than 200,000 additional jobs. According to VisitBritain, TV view
One of the most frequently heard complaints in the world of travel and tourism is that when things go wrong, few people accept responsibility. Instead visitors are forced to hear a jet stream of excuses, or simply see a shrug of the shoulders or are simply ignored. In today's world travel and tourism are hard, and when travel and hospitality professionals simply look the other way or ignore a problem, a hard situation becomes both stressful and often intolerable. Taking responsibility is more
This summer much of the world's eyes will be on London, England and the Summer Olympic Games. Perhaps the world premier sporting event begins on July 27th and continues until August 12. Needless to say, such a major event, even for a city as large as London is no simple matter. Organizing such a major event is no easy matter. For example the Olympics will have over 23,000 security professionals and it is estimated that security alone will cost more than one billion British pound sterling. (ab
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