For anyone in or interested in the tourism industry to explore issues associated with branding a country, region, destination, attraction, hotel, tour etc

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7 of the Top Destination Brands of the Year

  Visit Maldives Over the past decades, destinations in Europe, North America, and the Caribbean have been the stars in both destination branding and popularity among travelers. And while all the above certainly remain among the world´s most powerful performers in tourism, the World Travel Awards (dubbed “the Oscars of travel”) in 2023 have underscored strong showings outside these traditional areas, particularly in Asia and the Middle East. Here´s a quick rundown of this year´s winners: read…

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How brands can manage a travel-industry crisis like coronavirus

Travel isn’t always a bed of roses. There are natural disasters, tainted products, bad actors, data breaches, regional and global viruses, and events big and small that require industries to step up, speak up, and do whatever it takes to care of their employees and customers.  As the coronavirus outbreak tops more than 135,000 in some 140 countries, it’s an appropriate time to offer advice on how to handle an industry crisis. read post

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Cross-border migration and tourism

All across the world - Europe, the United States, Australia, Asia, and elsewhere - immigration and refugees are hot topics. But little attention has been paid to how this issue meshes with the other great mass movement of our era: tourism. An integral part of tourism is the exchange of cultures and the appreciation of the “other”, and the industry is often dependent on "importing” guest workers from abroad, who provide needed services and often also give a sense of the exotic…

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  • Y'all see the beautiful video on Brand Britain? It highlights 7 great reasons why one of my favorite destinations will always remain... a great destination. What I'm not crazy about, to be honest, is the tagline "The Innovation Isle." I'm sorry, Cool Britannia and all notwithstanding, I don't think most people perceive Britain as the land of innovation: the cultural code embedded deep in our noggins is Tradition, not Innovation. Now of course with a sustained, well-orchestrated campaign, you can change public perceptions over time, but this one's going to be a long road to hoe. For one thing, you need proof to back it up. What's the innovation? Well, Britain has some cutting-edge artists and designers (remember Damien Hirst with his pickled animals?) and musicians, so why aren't they highlighted as living examples of the current British innovative spirit? I'm not sure how having the Greenwich Meridian makes you innovative. I'm not knocking the video, it's beautifully done, but what I like about this group is how we analyze things together. Your thoughts?

    Oh one last thing: I think a lot of current innovative British musicians might not be amused that the soundtrack of this video is by a foreigner... Beethoven's Moonlight Sonata, which is both not innovative and not British.

  • Paul

    1. I guess you'll never be a 'core' target market for Shakespeare Country. Fringe? Perhaps.

    2. Cork: They've obviously done an amazing marketing job on you. But there are hundreds of places around the world that have fantastic coastlines & scenery, authentic food & hospitality & cozy guesthouses. There's something else - perhaps buried deep within your sub-conscious - that attracts you to Cork - something very unique about the Brand Ireland in general and Cork in particular? Maybe it's The Craic (and I'm not talking about the white stuff).

    3. The Target is NOT the Market
    - Long answer: Coming soon...
    - Short answer: Think Wimbledon targetted at tennis fans but also full of visitors who have never touched a tennis racket in their lives. And Glastonbury targetted at the youth market but chocka with 50+ hippies re-living their second youth - but this time round with fatter wallets and waistlines to match in their posh marquees complete with chef at £6K per weekend. Rock-on Man!
  • Alan, I don't get the point about, "The Target is NOT the Market". Could you explain explain the question? Re the sub-brands for Warks, thats all news to me. I guess I know of the castle, and Shakespeare. I can't say I recall having seen any campaigns for either the main brand or sub-brands. And, the Shakespeare connection alone would not make me want to visit, I am not much into Shakespeare. I am not sure what that actually says about the success or otherwise of their strategy. I can say that when I travel I visit places that will offer me several experiences and activities to choose from. I sually want to know there are interesting things to see and do, good places to stay and eat and so on. One thing only is not going to get me there. I am pretty sold on Cork in Ireland. They have told me stories of fantastic coastline scenery, great hospitality, amazing authentic food and cozy small guest houses etc. How is it I know so much about Cork and so little about Warwickshire?
  • Paul, thanks for the heads up on amazon.com which got me thinking about another related subject for debate and discussion in the future perhaps:

    The Target is NOT the Market
    Does a single, narrowly-focused target such as ShakespeareWallah's (A BritRaj term for people who 'love' all things Shakespearean) attract a wider audience ie. beyond its narrow scope?

    Meanwhile, here's how 'Shakespeare Country' uses its
    Sub-Brands to attract different market segments:

    - Rugby: Home of the Sport of Rugby
    - Royal Leamington Spa: A Royal Town Twin (Twinned with Royal Tunbridge Wells in the county of Kent: The Garden of England)
    - Nuneaton: Home to the Warks Carnival (Warks is shorthand for Warwickshire)
    - Warwick Castle: England's Most Haunted (Featuring the Ghost Tower)
    - Warwick University: Leaders in Industry Innovation
  • It is interesting that just by our conversation Amazon.com has managed to associate itself and leave a panel ad of related books on this page. If Amazon can do it, Maybe Warwikshire County could too, and likewise for stories other than Shakespeare, so that Warwickshire is promoted to people according to their interest.
  • Hello Tripatinos

    To develop Jose's point about 'Shakespeare Country', here's how a single-minded big brand idea transfoms itself into a powerful future-focused story-telling extravaganza on multiple-media channels - from offline to online to mobile (cellphone).

    Let's say Jose, your earliest knowledge of 'England' generally and 'Shakespeare' specifically was during your most impressionable years - 7/8 years of age. In other words, 'Shakespeare' is currently residing deep within your sub-conscious - the part of your brain which actually influences your decision-making - but you are not conscious of that on a day-to-day basis. So any focus group that you participate in would not be able to 'extract' that bit of insight from you. Only a 'regression' into your early childhood would be able to do that. And let's say that one of your major roles in life is as a 'Business Person'.

    So here are some ways that 'Shakespeare Country' influences the 'business' target market - of which you are a part of - by re-telling Shakespeare's plays and sonnets but within a contemporary business context: Power, Strategy, Identity, Persuasion, Mergers & Acquisitions, Presentation, Creative Partnerships and so on.

    Here are some examples:
    1. Richard III: The Art of Persuasion
    2. Antony & Cleopatra: A Presentation Masterclass
    3. The Merchant of Venice: Mass Storytelling & the Power of Advertising
  • Good points, Paul. I just realized we're talking about apples and oranges, though.

    One thing is a slogan or tagline for a destination. Another is your online and offline marketing campaign to raise awareness and drive sales. You have one slogan, of course, and multiple approaches depending on whom you're marketing to.

    I would say that a focused tagline, especially for a smaller place like Warwickshire, works for me. It's an anchor in my overstretched mind. Now I know Warwickshire exists. Then, an effective campaign on different sites, coupled with offline ad & editorial, can expand on the message of that tagline to introduce me to other aspects of Warwickshire.

    Make sense?
  • Jose,
    And, is the objective just to make you remember the place, or to give you enough reasons to want to visit? I would argue that if your interest in Shakespeare was reason enough to visit you would probably already know that Warwickshire is Shakespeare Country? Personally I rarely find one reason compelling enough to visit a place, do you?

    The other point to make is that the more stories a place has to offer as content on the destination website, the more it's likely to attract online searchers. I don't think it is about overloading people with campaign messages. These days, people are active researchers looking for information, inspiration etc.

    The Recife guide I first created as a blog was meant to be a hobby. I never marketed it in any way. The content alone started to generate requests for more information, for tours etc. As a result my audience was self-selecting. Had I identified market segments, bought relevant keywords and done some PR work, this story telling approach would have been even more effective. I am now back in the UK and not actively developing Recife Guide at the moment, still the content is bringing in a consistently level of traffic, which is increasing slowly. I also still get enquiries. This would not happen if I was telling only one story, of that I am certain.
  • I agree with Monique. ;-)

    Seriously, I can assure you guys if there's one thing I'll remember even on my deathbed, it's that Warwickshire is Shakespeare Country. That has been etched into my memory in the "Permanent Albeit Not Immediately Useful" folder... a mere couple of days after the first time I ever heard it. Had the message been more diluted, which oftentimes means "more generic," I doubt I'd remember it even now.
  • I agree with both Paul and Alan, but in different contexts. For national or larger destinations such as New York, a single Big Idea proves too limiting. So there it makes sense to develop customer-oriented messaging appealing to different sectors. In the case of smaller, lesser known destinations such as the individual English counties, however, it may be wise to find one key message ("Shakespeare Country") that people can take away for each destination. In another words, if there's ONE thing we want people to remember about Warwickshire County, what is it? That it's Shakespeare Country.

    I think we are all WAY too bombarded by and overwhelmed with information on a daily basis, what with Facebook and Twitter and LinkedIn and newsfeeds and blogs to read, etcetera ad nauseam. Our attention spans are getting shorter. Our memories are suffering. Do we really have room in our frazzled brains for more complex messaging on one English county? And how many counties are in the US? And how many provinces in Spain? And cities in Germany? In these cases, I think it makes more sense to focus on the one Unforgettable Message each destination offers.

    Otherwise it will all be a jumble in our minds.
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