Lately, I’ve been traveling a lot so I’ve had time to read those inflight magazines. The other day I was on an American Airlines flight and was able to read theAmerican Way magazine. To my surprise I found an article about the hospitality industry using social media, which obviously caught my attention.
I know there are many tools out there that focus on research and analytics but there is one research/analytic tool that is specific to the hospitality industry, it only works with hotels and it’s








