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ratings (5)

Bad Reviews Do Mean Negative Travel Experiences

Posted by Kaleel Sakakeeny on October 18, 2010 at 11:30pm
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From NMT Images

If a review in TripAdvisor (TA) or any other rating site is bad, then probably the experience was bad.

With simple logic, Hotelmarketing.com says the aim of the hotel or airline or resort should not be to stop negative reviews, but “ to stop negative experiences in the first place. Cure the cause not the symptom.”

But the authoritative travel blog, Gadling reported that TA’s reviews are rubbing enough hoteliers the wrong way, that several hundred of them have joined forces to purs
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Mad Guests and UFOs: Why Hampton Hotels Are Number 1

Posted by Kaleel Sakakeeny on January 18, 2011 at 4:13am
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From NMT Images
Mad Guests and UFOs: Why Hampton Hotels Are Number 1

Did you hear the story of the Hampton Hotels guest who took advantage of the chain’s 100%, no-questions asked refund policy?

She complained the UFO’s outside her window kept her awake all night.

She got her money back.

Or, as USA Today reported, how about the guest who asked for a refund because the cows mooing outside his window disturbed his sleep?

No wonder  Hampton Hotels has just been rated  Number 1 in Entrepreneur Magazine’s 
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Out Guessing The Hotel Guests

Posted by Kaleel Sakakeeny on December 14, 2010 at 3:30am
From NMT Images

Out Guessing The Hotel Guests

It's one of the great ironies of social networking that companies, in this case hotels, hire top marketing research firms and pay them big bucks to determine customer needs and levels of satisfaction.

Instead, the hotels should really spend more time reading the comments posted to their sites or blogs and get no-cost, real-world, real-time insights from the groundswell, the community.

In this case, AOL Travel reports that guest satisfaction with hotels w

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Hotel Sleep Police Keep The Peace

Posted by Kaleel Sakakeeny on June 29, 2010 at 7:23pm
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From From Kaleel
Hotel Sleep Police Keep The Peace

Maybe I won't have to travel with my white noise maker or ear plugs anymore.

Loud hotel guests, especially when they occupy the room next to mine, or, worse, on either side or even a floor above me, are my biggest travel gripe and stress causer.

I always ask the check-in desk to be sure my room is not next to a wedding party or other merry-makers (or an elevator, above the kitchen or near a landing). By then the check-in staff are asking me if I'm s
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Six- and Seven-Star Hotel Ratings Inflation

Posted by Kaleel Sakakeeny on April 7, 2010 at 6:00am

Burj al Arab HotelSo far no international classification for hotels exists, but that hasn’t stopped ambitious hotel marketers from slapping any number of stars, diamonds, cacti on their properties and touting them as 5 or 6 or even 7 star properties,
whatever that may mean in real service and amenities.


I think the ratings inflation trend began with the Xanadu-like building frenzy in Dubai, especially with the luxury hotel, Burj Al Arab (Tower of the Arabs), built on an artificial island and bill

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