Back in September 2023, I wrote about something that, on the surface, looked almost trivial: a broken booking process.
A forced cancellation.
A rebooking that couldn’t happen.
Money lost in a system that made no logical sense. It felt absurd. It was absurd.
But it was also something else. It was a warning. The Moment Most People Ignore We’ve all been there.
A glitch. A bad customer service response.
A system that “just works that way.” Most people move on. I don’t. Because in my work—at the inte
