As a part of the ever evolving and highly competitive hospitality industry, the only thing that can make your hotel stand out is how you treat your guests. There are literally million of hotels in the world, be it bed and breakfasts, uber luxury resorts, simple mid range hotels, guest houses, service apartments, or home stay! Whatever type of hotel you own and operate, chances are that even in your own city there are several competitors, some even in proximity to you and there is the probability
