Are You Flying a Mean Airline?
It’s great that the airlines made money last year, all except American Airlines that is.
And according the recently released 2011 Airline Quality Rating (AQR) report, the experience of flying has improved too.
The AQR is a touted as a “premier statistical study of major airline performances in the United States” conducted by a Wichita State and Purdue University professor.
Still, outrageous baggage fees, elimination of food and other creature comforts, numerous add-
