Everyone needs food while traveling, especially during long journeys. So, people must ensure that they can get the best quality food on train. People always look for the top-rated service provider to avoid bad experiences. RailRestro’s e-catering service is one of the best food delivery apps for train travelers.

Numerous service providers are competing to deliver food to train passengers, but they often fail to provide a satisfactory experience. However, RailRestro never fails to give a good experience to travelers in terms of food delivery service, quality, and hygienic food at the berth. 

You may think that Railrestro always satisfies customers with their service. Therefore, they rate 5-star after the delivery, which means that the customer has had a better train food delivery experience. This article will dig deep to find out why RailRestro customers provide 5-star ratings in reviews. 

Reasons behind 5-star ratings for food on train

Passengers want a better train food delivery experience when they order food during train travel. Therefore, they always seek the best service provider who has higher good reviews from customers. Therefore, it is necessary to understand the secret or reasons behind the 5-star ratings.

Customer ratings can vary due to different factors that influence customer experience. When a customer shares a review they comprise various factors. Once these factors meet customer satisfaction that is the reason behind 5-star ratings for train on food.

Factors affecting customer experience on food on train 

FSSAI-Certified Restaurant Partners

RailResto has more than 2000 FSSAI-certified restaurant partner that ensures that the restaurant meets food safety and hygienic food standards. It makes food hygienic and safe for passengers to get food on train. 

FSSAI-approved restaurant partners also increase customer trust in service providers. It encourages customers to order food from that restaurant. So, it also enhances customer experience on the train food app.

Food Choice Options

Each customer has their taste and likes to order meals of their interest. Here, RailRestro fulfills this particular need of travelers by offering different categories of food. Customers get a variety of choices from the train food app RailRestro. It includes the following-

• Jain Food
• Pure Veg Food
• Non-Veg Food

Travelers can make choices from the variety and order food on train to make their journey good and more comfortable. 

Quality and hygienic food packaging

Our restaurant has a particular focus on quality food packaging while maintaining hygiene to serve customers for a better experience. RailRestro meets customer expectations that encourage them to re-order food on train. Moreover, it also increases customer experience and has a positive impact on 5-star ratings. 

Better taste

Railrestro makes sure that they have all the famous restaurants in the local area that ensure better taste. Local famous restaurants have a higher chance that their food is liked by many customers. RailRestro ensures to add such restaurants as vendors and is visible in the train food app when customers access to order food. 

Customized order

Customers are not just provided with better taste or specific choice of food variety, but also provided with customization options. RailRestro provides train food delivery service to meet customer’s specific needs. 

Customization allows restaurant partners to fulfill customer food choices to satisfy their taste buds. It also improves customer experience and increases the chances of 5-star ratings.

Real-time food tracking

Train travelers make orders from the train food app RailRestro can track their food in real-time. It can help customers to be satisfied that their food is on the way and will reach them as soon as they reach the particular station. 

Real-time food tracking also avoids customer insecurities about not getting food delivered on time. RailRestro provides their service on more than 450 stations. Food tracking enhances customer satisfaction and improves their experience in train food delivery service. It also increases the chances of a 5-star rating for the service. 

Accountability

RailResto keeps regular track of its services and keeps accountability. They ensure that restaurant partners provide safe and hygienic food on train with proper packaging. They add popular restaurants and remove vendors who fail to meet hygiene and food safety standards. 

Discount and Coupons

Customers always like to order cost-effective food to manage their finances in a good manner. Therefore, RailRestro offers various discounts and coupons for train travelers to make train food delivery cost-effective. 

RailRestro offers discounts on group orders, specific seasons, and festivals. Customers can use the coupons like “WELCOME100’’ to get Rs. 100 cashback on the first pre-paid order. You can find these coupons on the RailRestro homepage and order food on train at the best price. RailRestro also don't charge delivery fee or platform fee that also meet customer satisfaction. 

Customer feedbacks

Customers can provide real-time feedback to help to share their concerns and boost customer experience. Moreover, 24x7 support service allows fast resolution/refund and also contributes to building trust. Passengers can use the train food app RailRestro to order their food during travel. 

Why is customer experience important for train food apps?

Better customer experience is the key to attracting re-orders or increasing order volume. Customer experience reflected through their review encourages other customers to trust the Train food app.

Therefore, RailRestro ensures that customers get the best experience while ordering food. Good experiences encourage customers to give a 5-star rating for the service they received during train food delivery.