Would you ever tell a Facebook friend that your stay at a hotel really “sucked,” or can you see yourself going public on Twitter with a rant about some resort’s horrible customer service or food?
It seems, says Hotelmarketing.com that although we’re big users of social media, and often inclined to grouse to our friends about a bad trip or lousy airline service, in reality, only 2% of those surveyed said they express their specific, negative feedback
