Part I (see below for Part II)
Now that the December holidays are past, and the parties have ended, just like almost everyone else, tourism professionals must return to a world of work and new challenges. From health issues to economic issues, from issues of social unrest to all too often substandard customer service, tourism officials face a host of problems. Some of these problems are within the tourism and travel industry’s control. Although others are not in the industry’s direct control
