We all know that business travelers are road warriors who support these establishments every day. According to some reports, four out of five travelers are out for matters related to work. With limited time or their side, entrepreneurs and employees of different companies have strict needs that must be met by hotels. The good thing is that they are willing to spend more than their companies have allowed.
High demand by business travelers for more and better services has pushed hotels to become better by the day. Business-oriented hotels offer both luxury amenities and those that bring convenience to business travelers while they're on the move. If you are on the road for work, most of the expectations that you have are related to making your life easier as you attend to the errands that brought you to your destination. For the hotels and other accommodation facilities that know this, they do not have a problem satisfying this class of clientele.
So here are the most common things that business travelers want from hotels.
A Personalized Experience
Business travelers like to feel a personal touch with the hotel. And this is where the use of big data comes in. A traveler who can use a self-checking machine that auto-fills other details upon entering the first few details will consider this a better experience. Likewise, any guest would like to be addressed by name if they have been here before and had their preferences met without having to make a new request. And just to let you know, most business travelers are usually quiet and not as open as holidaymakers.
A Perfect Location
Business travelers usually check into hotels that are near the location of their business and meetings. If they are having training, they would rather walk to their hotel rather than take a long taxi ride. That is why many business hotels are in towns and cities. Travel agents usually gather all of the important information to book them into such hotels.
Business Amenities
A holidaymaker can probably survive without internet access, but a business traveler of this era will not. According to agents from one-visa.com, a website that helps people process work permits and migration documents, all business hotels should provide reliable internet access without fail. A desk and chair to work at are also highly recommended. Other amenities include a well-equipped business center, a swimming pool to cool off after meetings, telephone services, and many others.
Free and Secure Internet
Any business hotel that does not have free Wi-Fi should be prepared to fail. Almost every business traveler would like to access to their laptop or smartphone to complete their work. We all know that people are now doing business on the move. Others want to research for a presentation that they need to do during training. Additionally, the internet can be used for entertainment by clients after a hard day of meeting business partners and clients. When providing internet, it should be secure to protect the clients. If hackers penetrate the system, some clients may lose a lot of money or critical data. The best and easiest way is to separate the internet for private rooms and public areas.
Convenient Food and Beverages
Business travelers are always in a hurry to get to a meeting, catch a training program, or attend to other work errands. Thus, they need access to food and beverages as quickly as possible. This means that a hotel should have at least one restaurant and a bar. They can also meet a few business associates or work colleagues here in the evening before they retire to bed.
Transport Services
Some business hotels have gone an extra mile to provide a few luxury vehicles and trained chauffeurs. Travellers may not have time to catch public transport or even drive themselves to meetings and other places. So, having this option is crucial. If it is not possible to have hotel transport services, establishments can merge with transfer companies and get a call whenever a client is in need of service. This includes airport transfers as well.
Adequately-Equipped Meeting Rooms
It is common to have boardrooms and training rooms in a hotel. This is one of the amenities that business travelers are looking for. If they can avoid going out and can have local business partners come to the hotel, then they may need to use a boardroom for a meeting or presentation. Make sure that it has a projector, enough power points, and other similar amenities.Some may ask for food and beverage services while in the meeting rooms if they are to spend the entire day there. So, the hotel may need to have a banqueting department to take care of these services until the client is satisfied.
Information Desk
Some business travelers may not know the city and other areas. They also want to acquaint themselves with the local information so that they can appear knowledgeable when they attend the meetings. The information desk attendant should be knowledgeable and able to answer any question that the business traveler may ask. Above all, they should keep a variety of newspapers, journals, town maps, and other information materials that may help the client. Covering different sectors like real estate, business, politics, or any other is important.
'Bleisure' Extensions
One popular habit that has come up today is the combination of business and leisure. Both employees and entrepreneurs who have traveled to various destinations have developed a habit of starting a leisure holiday after the business activities are over. This means that hotels should be flexible to set up a quick city tour, safari, or any other leisure tours common in that area. These people will come asking for recommendations and it is important to have an answer.
Now you know what business travelers are looking for from hotels. As mentioned earlier, they are willing to pay extra money for extra services. However, they are not keen on extortion, especially those who are always on the move.
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