Travel isn’t always a bed of roses. There are natural disasters, tainted products, bad actors, data breaches, regional and global viruses, and events big and small that require industries to step up, speak up, and do whatever it takes to care of their employees and customers. 

As the coronavirus outbreak tops 156,000 cases and 5,820 deaths in some 145 countries (at the time of this writing), it’s an appropriate time to offer advice on how to handle an industry crisis.

read post