Costa Cruise Line just announced it will refund cost of the cruise and transportation to passengers on the Concordia. You mean, up until this afternoon, they were thinking they might NOT offer these refunds?
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They actually sent out communications to TAs within a couple of days telling us the game plan ... full refund of cruise fare, airfare and any onboard charges for those on the ship. Also full cruise fare refunds and 30% future discounts for anyone that was on a future sailing being cancelled.
That is somewhat better.
When I have seen the occasional cruise mishap where I know someone who experienced it, usually all is refunded plus they are give another free cruise. In my opinion, this is not a smart PR move to publicize with out providing additional benefit.