Bad weather, air crew strikes, and other unplanned events can make your trip plans impossible, causing flights to be delayed or cancelled. What should you do in this situation, and what are your rights? Find out what happens if your direct flights to India from USA is delayed or cancelled in this Skyscanner India help. It also tells you if, how, and when you can get money back.
What happens if my USA to India Flights is delayed?
There are different ways that delayed direct flights to India from USA situations can happen, and your rights will depend on what you are going through. The DGCA has put together the following guidelines on customer rights. However, travellers should always check with their USA to India flights or travel planner for exact rules and deadlines, as these can change depending on the situation and how they booked their trip.
If your direct flights to India from USA is delayed for two hours or more, you may be able to get free food or drinks, based on how long you had to wait.
If you have been waiting for a domestic USA to India flights for more than 6 hours, the company has to give you a new departure time more than 24 hours before the original one. The company will also have to give you a different trip within 6 hours or return your whole ticket for free.
If your direct flights to India from USA is delayed by more than 24 hours (or more than 6 hours for planes leaving between midnight and 3:00), and you were told about the delay more than 24 hours before the original departure time, you are entitled to free hotel accommodations.
What happens if my USA to India Flights is cancelled?
If an airline cancels a flight, they should usually let you know at least two weeks before the planned departure time. This is because cancelled flights can mess up your trip plans. Also, they should either find you another USA to India flights or give you your money back. But this doesn't always happen, so travelers should check with their direct flights to India from USA or an online ticket service because rules and conditions can change.
If you find out about the cancellation less than two weeks before your USA to India flights but more than twenty-four hours before your flight, the airline should either give you a different ticket or return your original ticket.
If you weren't told what to do or missed a connecting direct flight to India from USA that was planned under the same ticket number, the airline should either give you another flight that works for you or give you money back in full.
If you planned your trip through an OTA, the rules may be different. Because each agency is different, you should call customer service or look at the websites of the major online travel agencies to find out when, how, and if you can get a return for a canceled trip. Not sure how to begin? The help page for Flyus travel might be able to help you.
How much compensation for USA to India Flights can I claim?
As required by law, the company must let you know about the cancellation at least two weeks in advance, or they must pay you directly. This amount also changes based on who you planned your trip with, such as a direct flight to India from USA or an online ticket company. These are the rules that the DGCA has given.
If the USA to India flights has a block time of up to and including one hour, the fee is INR 5,000 or the one-way booked basic fare plus fuel charge, whichever is less. If the direct flights to India from USA has a block time of more than one hour and up to and including two hours, the fee is INR 10,000 or the one-way booked basic fare plus fuel charge, whichever is less. If the USA to India flights has a block time of more than two hours, the fee is INR 10,000 or the one-way booked basic fare plus fuel charge, whichever is less.
According to the DGCA, the airline must also give you free food and drinks while you wait for your new flight. However, this only applies if you have already checked in for your original flight. Besides getting you to a different airport or station if the new direct flights to India from USA needs it, the airline will also pay for it if they tell you about the change less than 6 hours before the flight. But keep in mind that you will only get money back if you gave the right contact information when you booked.
Please keep in mind that payout rules can be different. There may be a fee for using online travel companies (OTAs), and airlines may have special rules about how to book flights. Before you book, you should always check the USA to India flights or OTA's rules.
FAQs
How long before I get my refund?
The time it takes to process a refund will depend on the situation, so be patient. If everything goes as planned, you should get your return right away if you paid cash or within 7 days if you paid by credit card and from the travel company if you booked through them. But if there are a lot of cases, wait times may get longer. When you make a claim, make sure you ask your direct flights to India from USA or OTA how long the process should take.
Can I get a refund if I miss connecting direct flights to India from USA?
It is very unlikely that you will get your money back if the first direct flights to India from USA is canceled or delayed and you miss your connecting flight. This is especially true if the USA to India flights is a different company. This means that planning linking trips with the same company, even if it costs more, is a good idea.
How can travellers get a compensation?
If you want to get paid, you can talk to the contact officer of the company in question. Remember that you have one month to settle any disagreements. Also, remember that when you file your claim, you need to share all the papers the company asks for so the process goes smoothly. These include your name, address, phone number, the credit card number you used to buy the ticket, the number of the ticket, the direct flights to India from USA number, the date of your trip, and your mailing address. If the problem still can't be fixed with the central officer, you can take it to the airline's supreme authority. Firms like RefundMe can help you make the claim if you are having trouble doing it on your own. When airlines in India, like IndiGo Airlines and GoAir, get settlement claims because of delays or cancellations, they follow the rules set by the DGCA. Check out your airline's website to find out how they handle cases if you're not sure.
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